For decades we’ve had the pleasure of working with thousands of talented professionals and clients to solve some really tough construction challenges. Here’s a sampling of what they’ve said about what it’s like to work with us.
“We valued Improcon’s advice and Jehan’s deep knowledge of all things that needed to be fixed in the daily running of our condos. Jehan has integrity and is honest, thorough and meticulous in everything he undertakes.”
– C. Seth, Board President
“After our board discovered significant water intrusion, it was critical that we had an expert third party to help us make the best decisions for our homeowners—someone who could negotiate and speak the language of construction to ensure we were getting the best deal for our money. We couldn’t have got the job done without Jehan. And, without him, I’m certain we would have paid more overall, and ended up with an inferior solution. Due to Jehan’s responsiveness, knowledge, and attention to detail I have no hesitation giving him a 5 out of 5 for our overall satisfaction, and recommending him to anyone facing any sort of construction challenge.”
– J. Roberts, Board President
“Because the project was approximately 2.5 million it was obvious that the board needed to hire the best consultant we could find. Jehan was hired and became our dedicated advocate for over two years. The scope of work increased once roofs were removed, seismic upgrades required, etc. Improcon seemlessly coordinated all the necessary services and brought everyone along. Jehan chaired weekly construction meetings, was always available via e-mail and/or phone, was on-site a tremendous amount of time. His knowledge of construction, from the “big picture” to the most minute details, is absolutely overwhelming. For me his integrity, honesty, intellect, ability to understand the issues and communicate choices of remedy impressed me the most. I trusted him completely. His oversight saved our association thousands of dollars and, as a mediator, he is par excellence. On a scale of 1-5, I would rate him a 6+!”
– K. Jones, Board Member
“Jehan’s talent, professionalism, and ethics helped our condo association through several difficult and complex projects. We appreciated his flexibility and responsiveness in all matters. He addressed serious mold remediation in one of our units, a drainage project that had to be completed for 10 buildings as well as fire restoration amounting to 1.7 million.
Jehan’s was outstanding, attending to all the details and managing of our contracts. He ensured the job was completed to code and always vigilant that our dollars were being spent wisely.”
– L. Mitzel, Board President
“Improcon oversaw all aspects of our remodel from financial, billing, inspections, permits, and negotiations. A very knowledgeable firm. They make your ideas happen. It was a great experience doing business with Improcon.”
– J. Schroeder, Board Treasurer
“Retaining Improcon was the most significant and beneficial decision our Board of Directors made. We are so grateful for their oversight, suggestions, recommendations, guidance, and value engineering expertise. We initially retained them for a large building envelope project. Now we do not start any project – large or small – without consulting with them.”
– S. Dermont, Board Member
“When I became president of our local condominium HOA, I did not realize the extent of responsibilities it would entail. Thanks to Jehan and his colleagues at IMPROCON, my tasks are so much easier. It is great to have them as our Project Management team. Not only do repairs get completed in a timely manner, but they have our best interests at heart. They save us time, money and effort in all aspects of projects at the condominium. If I ever decide to move to another location, I would not hesitate to hire IMPROCON.”
– D. Walter, HOA President
COMMUNITY AND PROPERTY MANAGERS
“Improcon has always provided my clients with the finest technical and management consulting services available to homeowners and commercial owners.”
– F. Doehring, Retired CPM/CMCA
“Jehan Bharucha and his staff have been nothing but professional. Communication has been superb; they are great at follow through, pay attention to detail and have full knowledge of what needs to be done and how.”
– P. Bova, CMCA PCAM, Community Association Manager
“It has been my great fortune to work with Jehan. Were it not for him, the project would not have been such a success. In fact, it may not have even happened yet. Jehan helped the association navigate through each challenge with knowledge and expertise, often saving them considerable expense proposed by the architect or the general contractor or by the City of Bellevue.
He attended countless homeowner meetings, always explaining and educating the residents each step of the way. The homeowners were confident that he would get them through this and he did. He quickly responded to their individual concerns and solved their problems.
He made my job as a Community Manger pleasant throughout this project.”
– C. Watchie, Community Association Manager
“I have used Improcon for many different projects over the years. From a full siding re-clad with window replacement, to a complicated deck replacement project in several buildings – they can handle it. Buildings sliding down a hill, drainage or attic venting issues – no problem, they’ve got your back. I have thrown a variety of complicated problems at them over the years and they are always there to step in and help fix the issue. One of the many things that I love about Improcon is that they are always strong advocates for the Association. Too many times I see project management companies buckle under pressure from the vendors they hire. Improcon has the integrity to call it like they see it and will not walk away from their loyalty to homeowners and Associations. I will continue to use them for projects both big and small.”
– T. Hollingshead, Community Association Manager
“It is my pleasure to offer my strongest recommendation for the services provided by Jehan Bharucha and IMPROCON, Inc. Jehan has provided construction repair support consulting for condominium properties that our firm manages. I have worked with Jehan and IMPROCON for a number of years. He is thorough and diligent in his analysis of specific construction related problems. No stone is left unturned as repair alternatives are investigated when Jehan is seeking a resolution to damage of a building component. Identifying the source of the damage is judged as important as the repair protocol when Jehan is acting as the Owners’ representative and consultant. His communication to the Owner is always welcome and he is readily available to answer questions to support the understanding of a repair process of a minor or significant repair project. The efficacy of a repair protocol prescribed by IMPROCON is nearly certain since it is not uncommon for Jehan to complete a repair mockup to test the specific materials and installation specifications prior to performing the entire project. For all these reasons and more, I appreciate IMPROCON and Jehan Bharucha and the invaluable consulting assistance that is provided. Upon request, I would be pleased to further discuss the services provided by IMPROCON, Inc. to our properties.”
– B. Nahon, CMCA, AMS, Homeowners Association Managing Agent
ARCHITECTS AND ATTORNEYS
“I’ve known Jehan Bharucha for 15 years and we’ve worked together on many projects. I find him to be very thorough in analysis of project requirements. This trait provides the owners with added project quality. Working with Improcon allows us, as architects, to concentrate our efforts in the technical aspects of the construction process.”
– K. Soltner, Architect
“I have worked with Improcon on many projects including as an expert witness regarding construction defects, and as an owner’s representative for projects either under construction or for significant repairs. They have a very broad knowledge of the construction industry, and understand the dynamics involved among the various contracting parties. Jehan can see the forest while at the same time understanding quite well the details of each tree.”
– S. Hicks, Principal
“Improcon was a huge help in the very difficult Wild Glen fire claim. Were it not for their exceptional support, attention to detail and overall professionalism, it would have been impossible to achieve the tremendous results that were realized by the Wild Glen community! I trust you will keep servicing communities in need, and look forward to the next opportunity for our organization to work together.”
– Z. McIsaac, Partner at Lawfirm
REAL ESTATE AGENT
“When hired by the board as their owner’s representative Jehan brings his expertise as an engineer to assess construction problems and presents his independent findings to the board.
He helps the board plan and prioritize repairs and uses his background as an engineer and a builder, to advocate for the HOA in their discussions with contractors. He evaluates the proposals and cost estimates of individual contractors to help the board select someone who actually knows what they’re doing so that it’s done correctly the first time – which is a central aspect of cost-control in these type of situations. He oversees the entire repair process – making sure the contractors stay on-task and on-budget, and holding them accountable for errors that as a layman on the HOA it would be impossible to recognize and understand, other than at the very general level of being enraged at continual cost-overruns.”
– C. Tilley, Managing Broker (Real Estate)